It may be possible that the email was sent to your spam. This is the first thing to confirm.

If not, could also be possible, if you have a Outlook (Hotmail and Live) email, that your account has blocked the email. To undo this, you would need to add our email (contact@canadianmortgageapp.com) to your safe senders' list.

Here is a link with further instructions.
https://www.wikihow.com/Add-Approved-Senders-to-Hotmail